organizational values.
Delivering on Promises Once we have made the promises, I think we have to stick to it. Delivering on your promises is doing what you say you are going to do when you say you are going to do it. Every time you follow through on a commitment, small or large, you build trust. And if you go above and beyond, you make an even stronger impression. So, if you say you are going to email prices to your customer by tomorrow, try for today. If you say you are going to air-ship sample products within a week, ship within a week—or sooner. Clear Communication All communication consists of three elements – the ‘sender’ who originates the communication, the message that is being communicated, and one or more ‘receivers’ of the message. Communication occurs when one person speaks or writes a message, or uses non-verbal body language to convey a message which is received by one or more people. True ‘communication’ is not necessarily the message that the sender intended to send, nor is it eve